BetterPT announces an integration partnership with Binary Fountain, a provider of a customer experience (CX) and online reputation management technology platform for enterprises, healthcare organizations and small and medium-sized businesses.
Through this partnership, Binary Fountain’s Binary Star Ratings product and mobile testimonial feature will be integrated into BetterPT’s platform, equipping its network of clinics and healthcare providers with the necessary resources and tools to become a highly trusted source in the physician-selection process.
“There’s an enormous amount of customer sentiment publicly available online today, and it’s challenging for health systems to identify, review and publish all incoming feedback,” says Ramu Potarazu, president and CEO at Binary Fountain, in a media release. “We are thrilled to partner with BetterPT to help promote and enhance healthcare transparency across the US.”
As a partner, Binary Fountain enables BetterPT to publish feedback from patient experience surveys directly to its providers’ existing directory pages. By integrating Binary Fountain’s mobile testimonial feature with BetterPT’s access, security and interoperability platform, healthcare staff can now send text messages to patients post-visit, reminding them to leave timely reviews online.
Additionally, Binary Fountain’s transparency solution provides patients with a holistic end-to-end understanding of a physician’s background, accolades, and bedside manner, while ensuring BetterPT’s network of healthcare professionals are accurately represented online with verified and updated patient survey data.
“We are excited to partner with Binary Fountain to elevate the patient voice while building trust and transparency among our providers,” states Greg Peters, CEO of BetterPT. “By integrating Binary Fountain’s CX technology, BetterPT will further enhance and transform patients’ access to care by keeping all existing and potential patients engaged and informed throughout their healthcare journey.”
[Source: Gabriel Marketing Group]